Global Trends -Customer Service


Forever 21

Costa Rican fashion retailer gives customers access to emergency clothes truck

Fashion retailer Forever 21 promote the opening of its third Costa Rican store with Closet S.O.S: a mobile fashion truck stocked with apparel and accessories. The first 100 customers received a voucher that entitled them to request a visit from the traveling closet during ‘fashion emergencies’: unexpected dates or duplicate party outfits, for example.


Hundreds of our sellers now offer Click & Collect on their items. Meaning- you can pick up on a day and at a time that suits you. You can choose an eBay Collection Point location near you, including one of over 650 Argos stores across the UK.

Video Valets

Amazon’s Fire Phones come pre-loaded with the Mayday button, a one-tap application that instantly allows the user webcam-enabled face time with an Amazon customer services representative. The Mayday button first appeared on the Kindle Fire HDX tablet, launched in September 2013. Average response time is 9.75 seconds

Banks offer webcam-enabled live chat

Mumbai-based IndusInd Bank launch Video Branch: a service that provides video conferencing with branch managers. Via a free desktop or cellphone app, customers can schedule and participate in video calls, complete transactions and access a contact center. Meanwhile, in August 2013 Bank of America launched its Express Branch in New York, featuring ATM’s that allow live video chat with bank staff, and in June 2013 Poland-based mBank launched a new online banking system that allows customers to webcam with bank representatives.

Soon customers will be able to tap on their devices for anything

Dutch etailer JeansOnline launch a home delivery option that allows shoppers to return any unwanted items straight back to the courier. With the Easy Fit & Return service, customers have 15 minutes to try on garments, after which the courier will return to collect any purchases they do not want to keep. Meanwhile, couriers from Russian online fashion store Lamoda will wait 15 minutes for returns and offer fashion advice if asked.

Delivered pizzas cooked in transit to ensure freshness

Pizza Hut Panamá has launched Oven Delivery: a delivery service that cooks pizzas while in transit. Electric ovens are installed on the back of motorcycles to reduce delivery time and improve the quality of the pizza.

Lays Partners With Uber

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French shopping center specialist Klépierre has a booth called  Inspiration Corridor:  that uses facial and body recognition to make shopping recommendations. The corridor is equipped with sensors that analyze a shopper’s age, gender and apparel. Touchscreens are then populated with personalized purchase suggestions. Shoppers can also scan the barcodes of items they’ve already purchased to view accessory suggestions. They can receive directions on their cellphone to items they like by tapping on the touchscreen.

Russian cosmetics retailer uses emotion recognition software to offer customized discounts

Russian cosmetics retail chain Ulybka Radugi has cameras and emotion recognition software at checkout counters. The cameras can read consumers’ facial expressions and register emotions. Information is stored alongside the consumer’s loyalty card number and purchase details to create a personalized profile with targeted campaigns and promotions.

Airline and airport trial Google Glass for passenger-facing staff

Virgin Atlantic equip concierge staff at the Upper Class lounge in London’s Heathrow airport with Google Glass. Staff used Glass to identify passengers, initiate check-in automatically and provide updates on weather and local events at flight destinations. Virgin say the service may alert staff to passengers’ personal preferences, such as dietary requirements, in future.  Copenhagen Airport become the first airport to trial Google Glass; passenger services staff used Glass to access to gate, baggage and flight information and benefit from real-time language translation.

54% of New York consumers say it is rude and inappropriate to text, tweet, email or talk on a cellphone during a restaurant meal

Café rewards polite patrons with discounts

A South of France cafe  implemented a pricing policy based on patron’s politeness. Patrons who greeted the barista at La Petite Syrah and used ‘please’ were charged EUR 1.40 for a cup of coffee; those who failed to use any pleasantries were ‘penalized’ with a EUR 7 price. The prices (with greeting) were clearly displayed on a board inside the café.

Philippine restaurants reward diners for not using their phones

McDonald’s and Coca-Cola partnered in the Philippines and launched BFF Timeout: a free app that rewards diners for not using their phones. Once individuals in a group have all opened the mobile app, the timeout begins and points are earned for every moment that cellphones are left alone. As soon as anyone uses their phone, the timeout ends. Participants’ scores were ranked on a public leaderboard, and prizes included trips to Japan and Singapore.


Demands can go both ways. Consumers are  now willing to let brands demand something of them – a little contribution, effort, even pain – in the name of some broader good.  In 2015, smart brands will realize that it’s often other consumers who have the greatest impact on customer experience – good or bad. So they’ll encourage – or even force – every consumer to do their bit when it comes to creating a positive atmosphere and ensuring processes run smoothly.




ELLO- The Artsy Type Of Social Network


Ello is a uncomplicated, beautiful, and ad-free social network created by a small group of artists and designers. Ello was originally built by a group of seven well-known artists and programmers as a private social network. As time went by, so many people wanted to use Ello that our servers were overwhelmed. We built a public version of Ello for everyone to use.

Netflix Hiring



Netflix is looking for three accomplished Instagrammers  to explore the United States (and other locations throughout the American continent, possibly) while taking “beautiful pictures for Netflix Instagram channels.

To apply, you’ll have to first join 108,000 others and become a follower of Netflix’s Instagram account. After that, it’s a case of adding the hashtag #Grammaster to your three best Instagram shots so the judges can see if your work is likely to be worth the $4,000 the company intends to pay you. The position will require two weeks of your time, in which you will travel across the United States and capture some of the most iconic locations to ever appear in entertainment

Britain’s Hidden Photos Now Showing-Black Victorians

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 The first Black people photographed in Britian’s History

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The African Choir were a group of young South African singers that toured Britain between 1891 and 1893.

Sara Forbes Bonetta, perhaps the most celebrated black British Victorian, who was photographed by two pre-eminent portrait photographers, Camilla Silvy and Julia Margaret Cameron.

Captured aged five by slave raiders in west Africa, Forbes Bonetta was rescued by Captain Frederick E Forbes, then presented as a “gift” to Queen Victoria.

Dejazmatch Alamayou Tewodros, an Ethiopian prince who was orphaned at the age of seven, when his father died rather than surrender to the British troops that had surrounded his castle in what was then Abyssinia. Alamayou was brought to England by Sir Robert Napier and adopted by the intriguingly named explorer Captain Tristram Speedy. Alamayou died in England of pleurisy in 1879

Black Chronicles II  is at Rivington Place, London, until 29 November 2014

Top Five

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Top Five is an upcoming movie written and directed by Chris Rock, who stars as Andre Allen, a film star re-examining his previous career as a comedian. Kanye West and Jay Z co-produced the movie, according to Deadline, and the Roots’ ?uestlove serves as its executive music producer.Top Five also stars Rosario Dawson, Kevin Hart, Tracy Morgan, Cedric The Entertainer, J.B. Smoove, Sherri Shepherd, Anders Holm, and Jay Pharoah. Paramount recently purchased its distribution rights. In Top Five, Chris Rock plays a comedian-turned-film star named Andre Allen whose encounter with a journalist played by Rosario Dawson forces him to recollect on his past life as a comedian. The film takes place in one 24 hour time frame, which Rock told Variety.The film features appearances from Tracy Morgan, Kevin Hart, J.B Smoove, Cedric the Entertainer and a bevvy of other famous comedians. Rock informed Vulture that spectators will be surprised at Jerry Seinfeld’s performance in the movie

Top Five was premiered at the Toronto Film Festival.

Hackers on the Loose


It appears that this happened back in 2012  Read here

Apple says it is investigating the violation of its iCloud accounts. Security experts said the hacking and theft of revealing pictures from the Apple iCloud accounts of a few celebrities might have been prevented if those affected had enabled two-factor authentication on their accounts. The two-factor authentication requires users to enter a numerical code that is sent to their phone or another device, in addition to using their regular password. Since the number constantly changes, it makes it much more difficult for attackers to gain access the account, even if they know the password. The attack might be linked to software on GitHub called iBrute that is capable of carrying out automated brute-force attacks against iCloud accounts. An attacker can simply guess a password again and again until they succeed. While tedious and time-consuming for a person, it’s a simple and infinitely faster process for a computer.

Paris Hilton was the target of a hacking attack back in 2005.  Pictures and text messages from her  smartphone were hacked from a cloud storage account. A group of young men were prosecuted over that incident and another attack against the database giant LexisNexis, and most of them served time in federal prison or juvenile detention. This is bad timing for Apple there having an event Set 9.

iCloud two step verification- not so simple

Les Années 50, La Mode en France 1947-1957


The 50s Fashionis scheduled to run in France November 2, 2014. The exhibit features haute couture and ready-to wear 1947-1957 as well as the iconic fashion trends and innovations from that decade. The event will showcase an array of evening wear, day wear and beachwear clothing and accessories from names like Christian Dior, Coco Chanel, Pierre Balmain and Critobel Balenciaga.

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Unusual Sneakers

The shoe was created to last the length of a marathon, and nothing more. And also unlike expensive retros that probably couldn’t even make it through a marathon, these were actually priced accordingly – $50.

Rick Owens’ sneakers have largely followed the blueprint of taking classic styles and exaggerating the proportions. But his infamous “Sailboat” trainers have one of the most unique silhouettes in sneaker history, and basically look like triangles laying on their side.

Places You Just Can’t Go & Visit



Lascaux Caves in Southwest France


These 20,000 year old cave paintings were being damaged by exhaled CO2 from tourists so the French Government shut them down.


North Sentinel Island, Andaman Islands


Inhabited by between 50 and 400 Sentilese who tend to rain arrows down on the heads of foreign amabassadors trying to make contact, they have now been protected by the Indian Government.


 Ise Grand Shrine, Japan


In existence since 4BC only priests and priestesses of the royal family are allowed in. The shrine is demolished and rebuilt every 20 years in keeping with the Shinto idea of death and rebirth.


Club 33, Disneyland


 Pay a $25,000 initiation fee and $10,000 annually for membership then you can join Club 33, one of the world’s most exclusive and secretive dinner clubs found in the middle of the happiest place on Earth.


 Metro 2, Under Moscow


Supposedly built by Stalin for the Russian Secret Service and top government officials, this rumored secret subway has never been proven to exist although people who worked on it have been interviewed.


 Mount Weather, Virginia


48 miles outside of Washington DC in the Blue Ridge Mountains. Not much has been said of the place apart from a short TIME magazine interview of one of its retired engineers.


Vatican Secret Archives, Italy


  Although you can’t enter you can view any document that is older than 75 years. Today it is said that they have more than 50 miles of shelving.


White’s Gentleman Club, England


No, it’s not racist. At least not to our knowledge. It’s the most exclusive club in England and it only caters to royalty and other men in powerful positions.



Room 39, North Korea


Found in the capital city of Pyongyang, this a secretive government facility


 RAF Menwith Hill, England


Run by the Royal Air Force in conjunction with the NSA, this place is said to be the most powerful and extensive monitoring station in the world.


Coca Cola recipe vault, Georgia


There have always been rumors about Coca Cola’s secret recipe and in 2011 it was supposedly retrieved from its vault at SunTrust Bank and transferred a few minutes down the street to the new World of Coca Cola exhibit. Visitors can now see the vault complete with all of its security.


Area 51, Nevada


 Area 51.


Mezhgorye, Russia


This town in Russia is closed by the government and is believed to house employees working on Mount Yamantaw, the location of what NATO suspects to be a large nuclear facility.


 Snake Island, Brazil


Just off the coast of Brazil this snake infested island lives up to its name and is off limits to visitors courtesy of the Brazilian Navy. Supposedly it is home to over 5,000 highly venomous snakes.


 Surtsey, Iceland


Among the planet’s youngest places, this North Atlantic island emerged from the waves following an extended volcanic eruption in the 1960′s.  Only a few scientists have ever been allowed to venture there.



Secret Places



Ristorante Grotta Palazzese, Italy-Ristorante Grotta Palazzese, nestled in the caves of Polignano a Mare beach, said to be one of the greatest places to eat in all of Italy





Albarracín is a beautifully preserved medieval village in Northern Spain.

Aescher, Switzerland


Aescher hotel is so high up on the Appenzellerland mountains that you have to hike or get a cable car to reach it. Amenities are intentionally basic. The Food is hearty.

Þingvallavatn Lake, Iceland


Dior’s Couture Miniature Pieces



The exhibition titled “Le Petit Théâtre Dior” featuring 60 dresses in twelve installations, all of them meticulously resembling the original designs in every tiny detail. Every miniature piece is produced based on a cotton toile in the purest haute couture tradition and needs the same precision and rigor as its big sister. The inspiration behind the exhibition comes from “Le Petit Théâtre de la Mode,” a 1945 display of miniature dresses from the greatest couturiers of the time. The showcase originally paid homage to the glory of French Haute Couture after the war, with the list of featured designers including Lucien Lelong, for whom Christian Dior was working for at the time. In fact, Christian Dior is believed to have helped Lelong to make some of the outfits for the 1945 exhibit, just two years before creating his legendary “New Look” in 1947.

Such intricate work

Nilofer Shahid Of The Design House Meeras

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Nilofer Shahid  (No longer shows her collections ) was awarded with Le Grade De Chevalier Dan L’ordre Des Arts Et Des Lettres on May 27, 2014 by the French government at the Governor House in Lahore. HE Mr Philippe Thiebaud, the French ambassador to Pakistan conferred the award upon the designer for her contributions to the development of art, culture and fashion design.

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